The Problem

Customers go where they find an ear, and stay where they have a voice.

Customers are people too! Emotionally connected consumers are twice as valuable as those who are simply satisfied with a product or service - yet over 70% (PWC) of US consumers feel the enterprise has lost the human touch. The ability to listen and respond in context, at scale, is the next great frontier in customer experience design.

Process

Exceptional customer experiences don’t happen by accident.

Chances are you didn’t rush your product to market, so why are you rushing the market to your product? Research shows that intentional and proactive engagement at every stage of the customer journey doubles the lifetime value of a customer.

High touch + high value = high retention.

Solution

Neto's Engagement Engine makes analog operations look like a hamster wheel.

Lowering CAC, maximizing LCV, and keeping things fun and interesting for your customers, clients, employees and prospects - all in a day’s work at Neto.

Outcome

Neto has crossed $1M ARR within its first year after launch, servicing 50+ clients in various industries across the US and engaging with nearly half a million customers every month!